Operations


Security Operation

Selection and Training

SELECTION

Utmost attention is given to the recruitment of our personnel in accordance with stringent parameters laid down as a group policy. This includes education, age, physical fitness and background. The recruitment department is responsible for police verification, background checks and service records of each employee.

TRAINING

All Guarding Personnel deployed by Globe Security undergo the basic Security Training Course which imparts the necessary skills to perform their duties with great efficiency and productivity. The training process is ongoing and progressive throughout the employee’s career to refresh and further develop their knowledge.

Our site specific training courses are designed after discussions with the client and assessing the training needs of the staff. The aim of these courses is to enhance the security skills of the security personnel and develop management skills in the supervisory and management staff.

The Training module covers:

• Basics: Duties, responsibilities and performance of guarding personnel, post wise and unit wise instruction, code of conduct, dealing with people, alertness, courtesy, obedience and mannerism.

• Trade related: Gate management, patrolling premises, search procedures, evacuation procedure, tackling emergencies, handing & taking over procedure, register maintenance & log book, handling of keys, ATM duty, Bank Security, handling CCTV & other security instruments.

• Emergency: FIR, panchnama, first aid, fire prevention & control and disaster management.

PRE DEPLOYMENT ACTIVITY

Before Globe Group takes up any assignment, operation team visits the site for survey to analyze and understand the security needs of client’s premises. Based on the survey report, a security setup for the premises is designed. A detailed set of instructions including charter of duties for security personnel, client’s expectations from security staff, emergency procedures and other relevant details are drawn. This set of Post & Site Instructions are prepared in consultation with client.

POST DEPLOYMENT ACTIVITY
Supervision, Rotation & Surprise Checks

The security personnel are supervised by area officers & area managers who visit the units regularly i.e. at least twice in a week during daytime and once in a week during night for surprise checks. In addition senior executives conduct surprise visits randomly. The rotation of security personnel is done, preferably every six months or as per client’s requirement. The staff is subject to transfer, as we do not encourage our staff to become familiar with employees or the union, which is in the interest of the security.

Customer Care Cell

Over and above regular checks, night rounds and surprise checks, we have customer care cell that keeps in touch with our clients to get feedback on the services and resolves issues, if any.